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sparky
Site Admin


Joined: 01 Aug 2002
Posts: 576

PostPosted: Tue Jun 29, 2004 10:57    Post subject: shop answers Reply with quote

just a few quick answers to some of the questions in the last few threads on using the new shop:

(1) the artwork can be downloaded on the final page of the ordering process. the link is underneath the mp3 download links. we have also now added the download artwork link to the your account > view your orders and access any active download links > order # page. if you have trouble downloading anything first time round go back in there within 7 days and you can try again.

(2) because a couple of people have had problems downloading, ie people with download manager programs, we have increased the maximum number of download attempts on each mp3 from 3 to 5. all links expire after 7 days or 5 download attempts, whichever comes first. this applies to existing orders too, not just new ones.

(3) also we have had almost 200 downloads so far with only 2 or 3 people reporting problems. if anyone has any feedback on the shop, ie things we could tweak to make it easier to use, or if anyone has any other questions please feel free to email me direct at sparky@bravecaptain.co.uk

cheers!
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